Crystal Mountain Gift Card

Full Terms of Use

By purchasing, redeeming or attempting to redeem the Gift Card, you accept and agree to be bound by the following Terms of Use. These terms are governed by the laws of Queensland and comply with the Australian Consumer Law (ACL).

Pre-Purchase Disclosure

These full terms are provided at the point of sale (in-store and online) and are available via the QR code on the card. A copy is given to the purchaser upon request.

1. Validity & Expiry

• The Gift Card expires on the expiry date defined on the card.
• Any remaining credit will be void after expiry. No extensions, replacements or refunds will be provided.
• Minimum 3-year expiry from date of issue (as required by ACL). The issue date is printed on the card.

2. Issue Date & Minimum Expiry

• The issue date and expiry date are printed on the front of the card.
• This Gift Card is valid for at least 3 years from the issue date, as required by Australian Consumer Law.
• Any attempt to impose a shorter expiry is void under law.

3. No Post-Purchase Fees

• No fees (e.g., inactivity, account keeping, or administration) will be deducted from the balance after purchase.
• Any term allowing such fees is void under ACL s 99B.

4. Redemption Location & Method

• The Gift Card is only redeemable at Crystal Mountain, Shop A/119 Long Road, Tamborine Mountain, QLD, 4272.
• The Gift Card must be physically presented to make a purchase.
• The Gift Card cannot be used for purchases over the Internet, by email, telephone, fax or mail order.
• The Gift Card cannot be used to purchase other gift cards.

5. Payments, Balance & Change

• The Gift Card is not redeemable for cash or for payments of credit or store accounts.
• No change will be given. Any remaining balance on the Gift Card can only be used in whole or part in future purchases.
• For purchases that exceed the remaining Gift Card credit value, the excess must be paid using another payment method (cash, EFTPOS, credit card, etc.).
• After a purchase is made, the remaining Gift Card credit is displayed on the receipt for that purchase.

6. Refunds

• Refunds for goods or services purchased with the Gift Card will be credited back to the original Gift Card.
• The original Gift Card must be presented to process the refund.
• No cash refunds will be given for Gift Card redemptions.

7. Lost, Stolen or Damaged Cards

• Lost, damaged or stolen cards will not be replaced or refunded.
• The Gift Card should be treated like cash. We accept no liability for lost, stolen or damaged cards.

8. Transaction Authorisation & Liability

• Transactions are authorised only by presentation of the physical Gift Card at the time of purchase.
• We are not liable for unauthorised use of the Gift Card.
• Use of the Gift Card constitutes acceptance of these terms.

9. Amendments to Terms

We reserve the right to amend these Terms of Use at any time. The version applicable to your Gift Card is the one in effect at the time of redemption. Updated terms will be published on this webpage.

10. Balance Enquiries & Support

To check your balance or for assistance:
☎ 0411 568 153 | ✉ info@crystalmountain.com.au
In-store enquiries welcome during trading hours.

11. Privacy

We collect minimal personal information (none unless you contact us). Gift Card transactions are recorded for accounting and balance purposes only.